Sure, we can all bemoan that students regularly don't do this or that thing we think they should. But what if they are acting logically based on their experiences? What if what you say is twisted to mean exactly the opposite? You need to know how expectations about work determine both the choices of students and teachers getting trained. We will look at classroom and training examples with a goal to help your teams get better, faster, at a time when it is vitally important to do so.